Shipping & Delivery

Shipping & Delivery

1. Delivery charges

Standard delivery is free on every order to the UK, the EU and the other international destinations we ship to. There are no minimum spends and no hidden fees added at checkout.

2. Where we deliver

We currently deliver to the United Kingdom (including Northern Ireland), all EU member states, and the United States, Canada, Australia, New Zealand, Switzerland, Norway, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. If your country isn't listed at checkout, email us and we'll tell you whether we can help.

3. How long delivery takes

Orders are processed within 1–3 working days. Estimated delivery times are shown at checkout and in your order confirmation email, and depend on where the item is dispatched from. As a guide:

  • United Kingdom: typically 3–10 working days after dispatch
  • EU: typically 5–14 working days after dispatch
  • Rest of world: typically 7–20 working days after dispatch

Working days are Monday to Friday, excluding UK bank holidays. Busy periods such as Black Friday and the run-up to Christmas can add a few days.

4. Where orders are shipped from

Meldrune is run from Antrim, Northern Ireland. To keep prices low, some items are dispatched directly to you from our trusted fulfilment partners' warehouses, which may be in the UK, the EU or overseas. If your order contains several items they may arrive in separate parcels on different days; you won't be charged extra for this.

5. Tracking

As soon as your order is dispatched we'll email you a tracking link. Tracking can take 24–48 hours to start updating after dispatch. If your parcel hasn't arrived within the estimated window, email meldrune@hotmail.com with your order number and we'll chase it for you.

6. Customs, duties and taxes

Prices for UK customers include VAT where applicable. For deliveries outside the UK, local import duties, taxes or handling fees may be charged by your country's customs authority; these are the responsibility of the recipient unless they were shown and collected at checkout.

7. Wrong address or failed delivery

Please double-check your delivery address before you pay. If a parcel is returned to us because the address was incomplete or nobody was available to receive it after the courier's attempts, we'll contact you to arrange redelivery, which may carry a small charge.

8. Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, let us know within 30 days of the estimated delivery date and we'll send a replacement or issue a full refund. See our Returns & Refunds policy for details.

9. Contact us

Meldrune, Antrim, Northern Ireland, United Kingdom
Email: meldrune@hotmail.com